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科尼与奥克兰港口签订软件协议
来自: 来源:原创中国港口设备信息网 2018-10-30 17:05:49

In September 2018, Ports of Auckland Limited (POAL) in New Zealand signed a software service level agreement (SLA) with Konecranes for the new automated straddle carriers soon to arrive at their terminal. The SLA includes 24/7 software technical support once the new equipment goes live.

新西兰奥克兰港口(POAL)于20189月与科尼为不久将运抵码头的新型自动化跨运车签订软件服务级别协议(SLA)。软件服务等级协议为新设备投入使用后提供全天候软件技术支持服务。

 


The equipment covered by the software service level agreement was ordered in 2017. The order included 27 new Konecranes Noell Automated Straddle Carriers (A-STRADs) and 21 retrofits to manually operated Konecranes Noell straddle carriers that would make them fully automated.

制定软件服务等级协议的设备于2017年订购。订单包括27台新型科尼Noell自动化跨运车(A-STRAD)和21台手动操作改造成的全自动操作的科尼Noell跨运车。



“Our upgrade to automated straddles is essential to increasing our capacity so that we can handle the future freight needs of a rapidly growing Auckland city,” says Ports of Auckland Chief Executive Tony Gibson. “In order to deliver for the city, we need to have confidence that any problems with the automation software will be resolved quickly and efficiently. This SLA gives us that confidence.”

“自动化跨运车升级对于提升我们的装卸能力而言至关重要,我们能够借此满足快速发展的奥克兰市未来的货运需求。”奥克兰港口首席执行官Tony Gibson表示,“为了满足奥克兰市的运营需求,我们需要保持信心,以快速、高效的方式解决自动化软件的任何问题。正是软件服务等级协议让我们信心倍增。”



“We very much appreciate the trust of POAL in our automated straddle carriers and software. The software agreement comes as part of the Konecranes automation solution in order to provide support under the most critical circumstances, and also, to provide piece of mind when changing, upscaling or transitioning from manual to automated operation,” said Mario van den Heuvel, Director, Technical Support, Konecranes Port Service. “With around the clock access to our experts and minimum failure response times, the transition becomes easier.”

“我们非常感谢奥克兰港口对自动化跨运车和软件的信任。软件协议是科尼自动化解决方案的一部分,以确保在最严苛的情况下提供支持服务,并在手动操作向自动化操作转型升级时提供专业指导。”科尼港口服务技术支持总监Mario van den Heuvel由衷说道。“我们的专家全天候在线、故障反馈时间降至最短,这些因素将推动转型地成功。

 

 

Under the SLA, Konecranes will provide a 24/7 expert hotline, continuous access to its service desk, and the latest updates of all the system software. Konecranes will be able to react and resolve software issues fast, as hotline staff will establish a secure remote connection to the POAL Konecranes Noell straddle carriers from anywhere in the world.

根据软件服务等级协议,科尼将提供全天候的专家热线、不间断的服务台服务和最新的所有系统软件。热线服务人员与世界各地的奥克兰港口的科尼Noell跨运车建立了安全的远程连接,因此科尼能够快速响应并解决软件问题。

 


 

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